At Mindcraft Mental Health, we take your privacy seriously. This privacy policy outlines the types of personal information we collect, how we use that information, and how we protect your privacy.

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1. Information We Collect

When you use our website and counselling services, we may collect the following types of personal information:

• Name, email address, and phone number

• Age and date of birth

• Health information, including mental health history and current symptoms

• Billing information, including payment method and billing address

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We collect this information in order to provide our counselling services to you and to communicate with you about your counselling sessions. We also collect this information to comply with legal and regulatory requirements.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To provide counselling services to you

• To communicate with you about your counselling sessions

• To bill you for our services

• To comply with legal and regulatory requirements

• To improve our counselling services and website

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We do not share your personal information with third parties, except as required by law. We may share your personal information with our employees and contractors who need to access the information to provide counselling services to you.

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3. How We Protect Your Privacy

We take several measures to protect your privacy, including:

• Using a secure video platform for online counselling sessions

• Storing your personal information on encrypted servers

• Restricting access to your personal information to authorized employees and contractors

• Using secure payment processing for billing purposes

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However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

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4. Retention of Personal Information

We will retain your personal information for as long as necessary to provide our counselling services to you and to comply with legal and regulatory requirements. After that time, we will securely destroy your personal information.

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5. Your Rights

You have the right to access, correct, and delete your personal information. You may also object to the processing of your personal information or request that we restrict the processing of your personal information. To exercise any of these rights, please contact us using the information provided below.

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6. Contact Us

If you have any questions about our privacy policy or how we handle your personal information,

please contact me at MindcraftMH@gmail.com